Claire Rowland (@clurr) joined to discuss creating good user experiences for the Internet of Things. Claire is the lead author of Designing Connected Products: UX for the Consumer Internet of Things.
You can find more about her on clairerowland.com, from her talks (including Interusability: UX for Connected Products), her book's website, and her guest appearance on the IoT Podcast (episode 21). Her new report about user experience and the IoT will be on Iotuk.org.uk in June of 2018.
We asked about ROI for UX and Claire wasn't certain about the numbers during the show but she later directed us to this Forbes article.
Elecia was also on the IoT Podcast: episode 158.